Privacy policy

1. Purpose of this policy

This Privacy Policy & Processing of Personal Data (hereinafter referred to as the "Policy") is intended to inform you about how Noa Dent Research SRL treats the confidentiality of the data it collects and when you provide it to us using this site, including any kind of data you will give us when, for example, you subscribe to our newsletter, participate in one of our promotions or purchase a product or service.

Our sites are not intended for children under 16 years of age, we do not collect and do not want to knowingly collect data regarding children. For this purpose we submit all the necessary diligence to reasonably verify that the person providing us the data is not a child, according to the terms defined above - the responsibility for any kind of information that is provided to us with the circumvention of these provisions being totally to the person transmitting this data to us.

It is possible to pass on the personal data you provide to us to affiliated companies and / or to other partners and collaborators with whom we have established contractual relations in order to carry out our activities and fulfill the legal obligations incumbent on us. The transmission of personal data to third parties takes place on the basis of a confidentiality commitment from them and an assumption of data protection.

It is important to read this policy along with all the notifications regarding the processing & confidentiality of the data that we will provide on different occasions when we collect or process your personal data so that we are permanently fully informed of why and how we use this data. This policy comes as an addition to the other notifications and does not intend to remove them.

2. Who are we?

Below you will find our identification data:
Registered office: Cluj county, Turda, Libertatii street no. 8 ap 1
Trade register number: J12 / 3635/2017
Unique identification code: 37746183
Phone: 0744548239
E-mail: [email protected]

If you have any questions, comments or complaints about us or the personal data we process for you and how we ensure the confidentiality of these data, you can send us an email at any time to the above address or to the indicated address. in the [Contact] section

3. Copyright

The company as author, owner, administrator of the site and its sub-domains or affiliated sites such as,, (hereinafter referred to individually as the "Site" and in collectively "the Sites"), collects and processes personal data belonging to the persons accessing the Site, in accordance with the legal provisions regarding the processing of personal data and the free movement of such data. Through this policy, we tell you what information we collect about you as a user of the Site (hereinafter referred to as "the User"), how we use them (we process), and the options you have regarding these data.

This Policy applies to all devices used to access the website, such as, but not limited to, smartphone and tablet, laptop, smartwatch, and any other device with an internet connection that allows remote access to the Site.

Persons accessing the Site have no right to the content of the site, including, without limitation, reproduction, copying, distribution, modification etc.

In case you do not agree with the terms and conditions related to their use (set out in this document from the point of view of personal data protection, but also in the rest of the documents existing on the website from the point of view of confidential information, etc.) ), please do not use, or

4. Changes to this policy

This policy became applicable at the Company level on the date indicated at the top of this web page. To the extent we deem it necessary, this policy may withstand occasional changes. When we make changes, the updated policy will be published on this page, indicating also the date from which it became applicable. In such a case, it will be up to the Company if it notifies the persons about these changes other than the simple posting on the website, as well as the way in which it will be carried out (e-mail, pop-up, slide bar, announcement etc.) ).

We encourage you to seek updates and changes to this policy by checking this data when you access our sites and mobile applications. We will notify you of any changes to this policy that could significantly affect how we use or disclose your personal information before the change becomes effective through a message on this site, when this is possible.

5. Links to other sites

The site is part of an ensemble that also includes pages on social networks, namely Facebook:,, https: // and WhatsApp contact service on phone number 0744548239. Even though we use these platforms to get in touch with you and present useful information or give you the opportunity to place an order for a product or service, they are governed by their own privacy policy, which we encourage you to read here: Facebook, Instagram, Youtube, WhatsApp.

On the Site or on the social networking pages mentioned above, there may be links to other sites over which the Company has no control, the respective links being no indication of interdependence / connectivity with the respective entities. If you visit one of these websites, we recommend that you familiarize yourself with the rules for using the respective website, the privacy and data processing policy, and the security standards used. The company is not responsible for the expressions and procedures used by the operators of these websites, you alone being responsible for transmitting personal data on these websites.

6. The conduct of the Users

By accessing the Site, you are obliged to comply with the legal rules in force in Romania when you use this Site, to act invariably in accordance with the good morals and the respective rules and not to destroy in any way the reputation and the rights of the Company or other users.

7. Liability

All risks that could affect you following the use of this Site are entirely your responsibility and the Company is not responsible for them. All disputes arising in connection with the use of the Site will be resolved by the competent material and territorial court in Romania

You are also responsible for any kind of comments, reviews or messages transmitted through the Site or on the pages of the related social networks and which may affect other persons or the Company. Although we constantly strive to delete or delete these messages or comments, it is possible that, due to the short time, we can not act promptly on all aspects reported. In case there will be claims from the Company or third parties regarding the content posted, we reserve the full right to fully recover the damage from you.

8. Information the processing of personal data

8.1 Who does this policy apply to?

According to the legislation, as a User of the Site you are a beneficiary of our services (including by purchasing some physical products). Whether you do it personally, through a representative or you are a contact person of a company or a person in a relationship of any kind with our Company, you are a "data person", that is an identified or identifiable natural person.

To be completely transparent regarding data processing and to allow you to easily exercise your rights, at any time, we have implemented measures to facilitate communication between us, the data operator and you, as the data subject.

8.2 Compliance with the legal regulations regarding the protection of personal data

During its current activity, the Company processes certain personal data relating to its customers, users and employees and assumes the role of personal data operator in relation to the processing of this personal data.

When processing personal data, the Company operates in accordance with the legal regulations, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data. personnel and regarding the free movement of these data and repealing Directive 95/46 / EC (hereinafter referred to as the "General Data Protection Regulation" or "GDPR / RGDP").

In accordance with the above mentioned provisions regarding the protection of persons regarding the processing of personal data and the free movement of such data, the Company processes and manages the personal data for the purposes listed below, having implemented technical, organizational and online security solutions. with the legal regulations ..

During the use of the Site, the Company performs all the necessary diligence to maintain the confidentiality of the personal data transmitted by the Users through the Website, both directly and indirectly.

This policy describes how the Company and its affiliates collect and use the personal data of users / employees to be able to provide the products and services offered.

Examples of operations that fall into this include, but are not limited to, the following:

customer assistance, which involves requesting information or submitting complaints, after-sales activities, including customer relations services, informing users / clients about the evaluation of the services offered (feedback);

conducting the competitions organized by the Company through the Website or the social networks;

the delivery of the prizes won or the ordered products;

information about services, accounts, programs, contests and raffles;

presentation of special offers, personalized promotions, advertising messages, promotion of products and events, loyalty programs or other marketing purposes;

maintaining, improving and analyzing the websites, products and services we offer;

maintaining adequate records for internal administrative purposes, maintaining the functionality of our websites and maintaining their relevance to the needs of clients;

providing information on commercialized products;

providing important product safety information;

for specific activities of the human resources department, in case you are interested in being part of our team and you have sent a CV to the human resources department through the Site, in the dedicated section or you have been redirected to the contact page;

to respond to requests received at the contact address of the Company or in the dedicated section on the Site;

Personal data will be kept as long as necessary for the purposes mentioned above or, where appropriate, in accordance with the legal provisions (such as, for example, in the case of organizing competitions).

8.3 The operator of personal data. Who we are?

As you have seen or are about to see, we ask for some personal data depending on the stage you are in the Site. We assume the obligation to inform you about the data we process, the way we do it, what rights you have and how you can exercise these rights. Below you will find our identification data:
Headquarters: Cluj County, Turda City, 8 Libertatii Street 1 ap
Trade register number: 12/3635/2017
Unique identification code: 37746183
Phone: 0744548239
E-mail: [email protected]

If you have any questions, comments or complaints about us or the personal data we process for you, you can send us an email at any time at the address above.

8.4 What information do we collect?

Personal data or personal information means any kind of information about an individual that can help identify that person. Here we do not include those data where the identity was deleted (anonymized data).

Depending on the products, services or functionalities you wish to benefit from, we will have to process certain personal data, which, in general, will be as follows (this list is indicative and will be, where appropriate, detailed):

Category Data included

Identification data name, first name, company name, business registration number, unique identification code, username or similar identifier, marital status, function, date of birth, gender, language in which you want to interact with us, country etc.

Contact details billing address, delivery address, e-mail address, telephone number

Financial data information on payments or on the card / bank account, information on purchases

Trading data details regarding the payments from and to you and other details about the products and services you have purchased from us

Technical data IP address (internet protocol), login data, browser type and version, location and time zone settings, browser plug-ins and their versions, operating system, operating platform and other technologies on the devices on which you use to access this Site

Profile data username, password, the orders you made, your interests and preferences, the feedback provided, the answers offered to the surveys

Usage data Information on how you use our Website, products and services

Marketing & communication data Your preferences to receive marketing materials from us and our third parties and your preferred methods of communication

Biometric data Photo-video images from the events you attend (ie. Masterclasses, workshops, webinars, live on social networks, conferences, seminars, other events) or when you provide us with testimonials on photo-video support.

We also collect, use and share for any purpose Aggregate Data, such as statistical or demographic data. The Aggregate Data may derive from your personal data, but they are not considered personal data within the meaning of the law as this information does not directly or indirectly reveal your identity.

For example, we could aggregate your Usage Data to calculate the percentage of users accessing a specific functionality of the site. However, if we combine or correlate the Aggregate Data with your personal data so that we can identify you directly or indirectly, we will treat the resulting combined data as personal data that will be used as described herein.

You will see that as you use our Site, we collect information about you and the services you use.

The information we collect fall into three different categories:

data source
Direct interaction (information we collect from you) You will be able to directly provide us with data about you (such as Identification data, Contact data and Financial data) by completing the existing fields on the Site or by mail, email, telephone or other the method we make available to you. This includes the personal data you provide to us when:
you want to buy / benefit from one of our products or services;
you sign up for us on the Site;
subscribe to our services or publications (including newsletter);
request promotional materials & marketing;
enter a contest or promotion, fill out a questionnaire, etc .;
participate in one of our events, including webinars;
give us feedback etc.

Automated technologies or interactions As you use our site, we will be able to automatically collect Technical data about the equipment you use, how you browse and different patterns. We will collect this information through the use of cookies, server logs and other similar technologies. Please read our cookie policy for further details here.
Third parties or publicly available information We may receive personal data concerning you from different third parties (or public sources), such as:
Technical data from the following third parties:
analytics providers (such as Google);
advertising networks;
search information providers;
Contact data, Financial data and Trading data from technical, payment or delivery service providers;
Identification data and contact details from brokers / intermediaries or data aggregators;
Identification data and Contact data from public sources (such as the Trade Register, ANAF, etc.).

8.4.1 The information you provide to us

As a customer (user who purchased a product or service from the Site) - some information we collect is provided by you when you use our services, purchase one of the products, subscribe to the newsletter or contact us on social media pages, through WhatsApp, email or other means of connection. This may include your first and last name, username, password, e-mail address, postal address, telephone number, date of birth, and any other information provided / required by us. Any information provided by you will be taken into consideration and you agree that your personal data may be used by the Company for the purposes set out below.

For these situations, the following personal data examples will be considered:
your first and last name,
place of residence,
Email Address,
date of birth,
phone number,
payment details,
when appropriate, appropriate information about the order placed and
photo-video images when participating in offline or online events.

In this case, your personal data are processed in accordance with the terms & conditions found on the Site and on the pages of the related social networks. If you choose not to provide us with the data, we will not be able to complete your order, answer your requests, register for contests and promotions or allow you to enjoy the entire experience intended for customers.

Customers' personal data are processed for the following purposes:

to facilitate the management of the orders of the respective client;
marketing (for example, as part of the Company's marketing campaigns, to provide information about new products, to deliver the Company's commercial communications or to provide notifications regarding prizes won and other customer benefits);
supervision of customer satisfaction.

In the case of contests organized on the Site or through the pages on the social networks, personal data are processed for the purpose of awarding the winners of a contest. Personal data can be used to send you information about products, services, events, etc. that we offer and host, provided you check the box corresponding to this option in the registration form at the Loyalty Program or contest (promotion) or have sent such data for one of the purposes mentioned above.

As a user - when you use the contact address, the corresponding WhatsApp number, write to us on one of the pages related to social networks or send us a request through the dedicated section of the Site asking us for certain information about the Company, you want to notify us certain aspects etc. In order to be able to respond to the sent messages, the Company must process the sent data.

As a distributor - when you receive the requests for offers, orders from the users of the site or when you put the prices for the requests for offers.

Careful! Any information and personal data you transmit in any way or another to the Company falls under your sole responsibility, and you are solely responsible for the accuracy of the information and data transmitted to the Company.

8.4.2 The information we collect automatically with the help of technologies

Some information is automatically collected by us, including when you access our Websites or otherwise use our services. This information includes:

Shopping Information - we may collect information about your transactions on the Site, including what products you purchase, how often you access them, if you purchased other products, requests for offers, orders sent to distributors, offers transmitted to Users, and any rewards or promotions associated with shopping.

Device information and general use - we may collect information about your browser or device. This information may include the type of device you are using, the operating system, your browser, your Internet service provider, your domain name, your Internet Protocol (IP) address, your device and mobile ad identifiers, your website sent to the Site, the web pages you view (including the date and time you viewed them), the services or functionality you access or use (including the date and time of access or use), and the subject of the announcements you make click or view them. To collect this information, we use cookies, web beacons and / or similar technologies. The purpose of the processing of this data is their use by the Company to compile statistics, by using the Aggregate Data, which analyzes the use of the site and to personalize the advertising to the Users, to the extent that they have agreed with this aspect.

8.4.3 Statistical data & anonymous data

The company may use the statistical data or the anonymous data resulting from the processing for the following purposes:

preparing reports / analyzes;
collecting information for own purposes;
publishing, promoting, offering the services offered by the Company

8.4.4 Communication data. Cookies policy & other tracking technologies.

This section on cookies explains how and why cookies, web identifiers (web beacons), pixels, gifs and other similar technologies (collectively referred to as "Cookies and other tracking technologies") can be stored and stored. accessed from your device when you use or visit the Site. What are cookies & other tracking technologies?

A "cookie" is a small text file of information that can be stored on your computer or on mobile devices, with Internet access (smartphone, tablet or other devices that allow internet connection and access to a web instance) when you access the Internet. The cookie is installed by a request issued by a web-server to a browser (eg Internet Explorer, Chrome) and cannot access the information on the user's computer / mobile device. We mention that this technology does not contain software, viruses or spyware. .

The other tracking technologies work similar to cookies and place small data files on your devices or monitor your activity on the Site to allow us to collect information about how you use the Site. This allows the Site to recognize your device by other users of the Sites. The information provided below about cookies also applies to these other tracking technologies. You can find more information at and What are cookies used for?

Use of cookies - We use cookies and other tracking technologies to make the Website easier to use and to better adapt it to our interests, through our offers, to your interests and needs. Cookies are also used to increase the speed of your future activities and experiences on our site. These refer to your preferences regarding online confidentiality or relevant advertising. We also use cookies to compile anonymous, cumulative statistics, which allow us to understand how people use the Site and to help us improve its structure and content, excluding the user's personal identification. What types of cookies do we use?

The company uses two types of cookies: (a) session cookies and (b) persistent cookies.

Session cookies are used temporarily and remain stored on your device until you log out of the site or close the application (web browser).

The persistent cookies remain in your device either for the period defined in the relevant cookie parameters or until you delete it. In general, we store cookies and files from other tracking technologies for up to 30 days.

The cookies we use are included in one or more of the following categories:

strictly necessary: ​​These types of cookies are essential for the provision of the services specifically requested by the visitors of the websites. In their absence, the Internet pages cannot function and cannot provide the requested services.

Performance: These cookies collect information about how visitors use a web page, such as which pages are most popular, which pages linking method is most effective, and whether users receive error messages from pages. of Internet. These cookies allow us to offer users a high quality user experience and at the same time allow us to measure the audience of the website. The information collected by these cookies does not identify the users, but only has the role to contribute to the improvement of the way our website works, by transmitting information that allows us to offer a personalized experience in the future.

The information obtained by the use of cookies can be collected only for the purpose of mediating and performing certain functions of the users. This data is encrypted in a way that disables the access of unauthorized persons. What are cookies provided by third parties?

In certain situations, our Website uses cookies provided by third parties. Please note that we are not responsible for their processing of personal data and we recommend that you read their privacy and cookie policy

For example, we include in this category cookies provided by third parties such as YouTube (for playing video content), Facebook (for displaying our fan page, events, etc.), Instagram (for displaying the feed and the possibility to interact with respective posts), Digital Access Pass etc.

Although they are not mandatory, if you choose not to accept these cookies, your experience with the Site will be limited (for example, you cannot view entire elements existing on a page, such as video content). What types of similar tracking technologies do we use?

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ( "Google"). Google Analytics uses cookies to help the website analyze how users use that page. The information generated by the cookie regarding the use of the Website by you (including your IP address) will be transmitted to, and stored by, Google on servers in the United States. Google will use this information for the purpose of evaluating the use of the Website by you, for compiling reports on the activity of the website for the operators of the website and for providing other services related to the activity of the website and the use of the Internet. Google may also transfer this information to third parties if required by law, or if third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser. In the event that you choose to do this, you may not be able to use the full functionality of the website.

You can find more information about Google Analytics privacy policy here.

To disable Google Analytics, you can access the following link

We also use the technology provided by Facebook, through Facebook Pixel and Facebook Custom Ads.

Facebook Custom Ads is a set of cookies that tracks your interactions with our Site, to provide you with personalized Facebook advertising where you are a registered user of such a service. Your encrypted email address is also distributed by us or our third party service providers, with Facebook for this purpose

Facebook Pixel is used to track the conversion level of Facebook ads and to target users with Facebook ads based on the actions they take on our site.

This pixel records information about a user's browser session, which he sends to Facebook, along with an anonymized version of the Facebook ID and the viewed URL. This allows us to direct our Facebook ads to the public of the people who visited the site.

The personal data of the users are processed subject to their consent, which is voluntary and provided by the User when he accesses the Website.

Most Internet browsers are initially set to automatically accept cookies. You can change the settings to block cookies or to be notified when cookies are sent to your computer or mobile device (smartphone, tablet). If you cancel the cookies we use, you will no longer receive personalized information when you visit the Site. If you use multiple devices to view and access the Site (eg computer, smartphone, tablet, etc.) you will need to make sure that each browser on each device is set to suit your cookie preferences. By accessing the "cookie settings" existing in the browsers you use you will find indications that explain how you can change the cookie settings. These settings are usually found in the "options" or in the "preferences" menu of the browser. For more details you can use the "help" option of your browser.

The browser can allow you to delete all cookies after closing. However, this option results in the deletion of permanent cookies that could store your personalized preferences and settings on the web pages you visit regularly. However, you can keep the cookies you want, because your browser can allow you to specify which web pages always or never have permission to use cookies

You can find additional details on how you can delete cookies or how you can manage cookies on different web browsers by accessing the links below:

Internet explorer

Firefox Chrome iOS

9. How do we use the information obtained?

The Company collects this information in order to be able to offer you the products and services of the Company, to improve the services offered, as well as to develop new technologies that will come to your aid.

Specifically, we use the information:

to be able to deliver the purchased products and services;

to send you periodic commercial information;

to keep you updated with our latest news;

to improve the safety and security of our users and our services;

for the assistance offered to the users;

for research and development;

to send distributors of dental equipment your requests for offers and orders

To send users the prices for their offers

to enable communications to or between users;

related to legal procedures.

The Company does not sell or distribute your personal information to third parties for direct third party marketing purposes.

9.1 Providing services and providing functions

The Company uses the information collected to provide, personalize, maintain and improve its products and services. This includes the use of information for:

creating and updating your account on the Site;

confirmation of your identity and / or the company you represent;

allowing access to your account and viewing the status as well as the transactions performed;

performing the internal operations necessary to provide our services, including troubleshooting software and operational errors, performing data analysis, testing, studying, monitoring and analyzing the usage and activity trends;

activities specific to the human resources department, in case you are interested in being part of our team and you have sent a CV to the human resources department through the Site;

9.2 Customer support

The company uses the information provided by you (such as the application or site history, comments or reviews left on the social media platforms or transmitted by e-mail, payment methods, personal data, etc.) to improve the assistance service provided to users. , such as for:

to investigate and solve your problems;

to monitor and improve the answers received from customer support;

9.3 Research and development

The company is in a continuous process of improving the services and products offered to clients, through continuous research and development, to constantly provide quality services and products.

That is why your data is very important to us and we can use it for testing, research, analysis and product development. This allows us to improve the safety and security of our services, to develop new functions and products and to facilitate the provision and extension of our services.

9.4 Messages

The Company may use the information used by you to provide you with messages (through the platform, email, WhatsApp or social networks) regarding the status of your account, updates of the Site and social platforms, loyalty, reward, events, newly introduced services or products and the like, when we consider you would be interested.

9.5 Legal procedures

We may use the information you provide to us to investigate or resolve disputes, complaints or any existing problems regarding the use of the products or for any other purpose permitted by the applicable law. Also, the Company will be able to transmit the information provided in accordance with the requests received from the jurisdictional bodies that have the competence regarding access to this information, such as criminal investigations, files in the role of the courts or in the preliminary procedure, etc.

9.6 Transfer of information obtained

We will not disclose your personal data except for the purposes and to the third parties described below

Third party (name) Purpose (service provided) Privacy policy

Smartbill Issuing invoices, drawing up accounting documents

MiniCRM Customer Relationship Management System (CRM)

Personal data may be distributed to any other member company of our group, if we consider that this is in our legitimate interest for internal administrative purposes (eg data storage) or for auditing and monitoring our internal processes.

We will be able to distribute personal data with and / or to companies in our group if they provide us with products and services, such as IT systems.

9.7 Transfer of personal data abroad

We work with a number of partners and service providers that we carefully select to ensure that your data is secure. We consider it important for you to be informed about the place where the data you provide us are transferred.

The transfer of personal data to a third state can only take place if the state to which the transfer is intended provides an adequate level of protection

The transfer of data to a state whose legislation does not provide a level of protection at least equal to that provided by the General Data Protection Regulation is possible only if there are sufficient guarantees regarding the protection of the fundamental rights of the data subjects. These guarantees will be established by us through contracts concluded with the suppliers / service providers to whom the transfer of your personal data will be carried out.

Some of our service providers are / may be located outside the European Economic Area (EEA), so processing of your personal data will involve a transfer of data outside the EEA.

Each time we transfer your personal data outside the EEA, we will ensure that there is a similar level of protection through one of the following safeguard mechanisms:

we will transfer your personal data to countries where the European Commission has proven to provide an adequate level of security for your personal data.

When we call on certain service providers, we will be able to use certain models of contracts provided and approved by the European Commission that offer personal data the same protection they have in Europe.

When we call US suppliers, we will be able to transfer the data if they are part of the EU-US Security Shield which obliges them to provide similar conditions of protection for data shared between the EU and the US.

If the Company will be obliged to provide personal data or is not allowed to do so, only the data necessary to meet the strict purpose of the request will be disclosed.

9.8 Providing data to third parties

The company may disclose personal data to third parties. The company provides partners with only personal data that it has already processed, on which technical and organizational measures for data protection have been established and the other obligations arising from the General Data Protection Regulation have been fulfilled. The Company's partners have access to personal data only to the extent necessary to carry out their tasks.

The company does not provide, in any case, at a cost, personal data to third parties

The categories of recipients to whom the personal data collected can be disclosed:

the contractual partners of the Company (as is the case with the companies with which we are in partnership relations, but only on the basis of a confidentiality commitment from them, which guarantees that these data are kept safe and that the provision of this personal information is done according to the legislation in force);

service providers that provide the Company with services related to placing personal data on the Company's servers, managing applications for loyalty programs, ensuring payment for purchases from the Company and evaluating marketing inquiries (eg: marketing services, payment / banking services or other services), including entities that assist the Company in the processing of data as proxies, insurers, etc.); The personal data of the Company's employees are provided by the external accounting firm, which compiles the accounting, fiscal and payroll records of the Company;

the competent authorities (Prosecutor's Office, Police, courts and other competent bodies of the state), based on and within the limits of the legal provisions and as a result of certain formulated requests, as well as when they are required in accordance with the applicable law;

to other companies in the same group with the Company, its subsidiaries, and affiliated companies for the purpose of management and analysis, decision making, and other business purposes. For example, we may share your information with affiliates and affiliated companies to administer our loyalty or reward programs, process orders and requests and to expand and promote our product and service offerings,

specialists, lawyers, accountants and other professional service providers

We may also transmit personal data to third parties:

if you ask us or give us your consent in this regard;

people who can prove that they have the legal authority to act on your behalf;

if it is our legitimate interest to do so in order to manage, expand or develop the commercial activity;

if we have the obligation to disclose your personal data in order to comply with a legal obligation, any legal request from government or executive authorities, and as may become necessary to meet certain national security or law enforcement or legal requirements; to prevent certain illegal activities;

to answer any claims, to protect our rights or that of a third party, to protect the safety of any person or to prevent any illegal activity; or to protect the rights, property or safety of the Company, its employees, its customers, suppliers or other persons. Some of these recipients (including our affiliates) may use your data in countries outside the European Economic Area.

10. Safety and security

We understand how important the confidentiality and security of personal data are and we take the necessary measures to protect our clients and others whose data we process from unauthorized access to personal data, as well as from unauthorized modification, disclosure or destruction of the data we process in current activity.

We have implemented the following technical and organizational measures for the security of personal data:

Dedicated policies. We constantly adopt and review internal practices and policies for the processing of personal data (including physical and electronic security measures), in order to protect our systems from any unauthorized access or other possible threats to their security. These policies are subject to constant checks to ensure that we comply with legal requirements and that the systems are functioning properly.

Data minimization. We ensure that your personal data we process are limited to those necessary, appropriate and relevant for the purposes stated in this Note.

Restricting access to data. We try to restrict as much as possible the access to the personal data that we process to the minimum necessary: ​​employees, employees and others who need to access this data in order to process them and to carry out a service. Our partners and collaborators are subject to strict confidentiality obligations (either by contract or by law).

Specific technical measures. We use technologies that ensure the security of our clients, always trying to implement the best solutions for data protection. We also perform regular data backups in order to recover them in case of an incident and we have implemented periodic audit procedures regarding the security of the used equipment. However, no website, no application and no internet connection is completely secure and untouchable (see NASA).

Ensuring the accuracy of your data. Sometimes it is possible to ask you to confirm the accuracy or timeliness of your data in order to be sure that they reflect the reality.

Staff training. We constantly train and test our employees and collaborators on the legislation and best practices in the field of personal data processing.

Data anonymization. Where we can, we try as much as possible to anonymize / pseudo-anonymize the personal data we process, so that we can no longer identify the persons to whom they refer.

However, although we make constant efforts to ensure the security of the data you entrust to us, we may also have less happy events and security incidents / breaches. In these cases, we will strictly follow the procedure for reporting and reporting of security incidents and we will take all necessary measures to restore the situation to normal in the shortest possible time.

11. Data storage

The company keeps personal data only for the period of time necessary to reach the purpose of its processing and does so according to the rules specified below:

in the case of the contests organized on the Sites or on the social networks, the personal data are kept only for the period of time you participate in the respective contest (including the procedure of delivery of the prizes), except for certain financial-fiscal provisions that may impose a longer period of time. After this date, we will be able to keep the data obtained, after they have been anonymised, for use for statistical purposes, for research, development, extension and improvement of the services offered;

the personal data of the Users are kept for a maximum of two years from the last visit to the Site. After this period, in case of deletion of the account, the Company will be able to keep the data obtained, after they have been anonymised, for use for statistical purposes, for research, development, extension and improvement of the services offered.

in the case of the employees, the personal data are stored for a period in accordance with the filing deadlines provided by law;

in the case of postings from social networks, events, conferences, promotional materials of any type (indoor / outdoor / digital format / print format), the images or the photo-video materials of the Customers or Users will be maintained until an express request of the persons that appear in such materials. However, in the event of a removal request, the Company reserves the right not to respond to such a request if it considers that its interest prevails over the interest of the consumer / data subject.

the images recorded by the security cameras (if the events take place at the Company's headquarters) are kept for a maximum period of thirty days;

we keep information related to transactions and usage statistics, according to regulations, tax and insurance requirements as well as other requirements in force where they operate.

After this period, the Company will delete or pass on this information anonymously in accordance with the applicable laws.

Below you will find an exposition of our main activities in relation to you and the related storage periods:

Purpose Additional information

Registering as a User We will keep your data until you decide that you no longer have User status (delete your account).

Conclusion and execution of the contract of sale or services you conclude with us We will process your data for the time necessary to manage the purchase of the products or services you buy, including any returns, claims, guarantees or complaints related to the purchase of the product. or the respective service.

Requests or requests made through the Customer Service / Support We will process the data as long as necessary to meet the request or request.

Marketing We will process your data until you unsubscribe from the newsletter / other marketing methods.

Improvement of services We will process the data on time, only during the respective action period (ie. Survey, feedback form, etc.).

Requests or requests for price offers, price offers, respectively requests for order We will keep your data until you decide that you no longer have User status (delete your account).

Employment Procedures If you apply for a position with us, but the recruitment process is not completed, we will keep your personal data for a limited period of time, according to the internal policy of processing personal data regarding the candidates.

In case you are an employee of the Company, we will keep your personal data for the legal period provided by law where it is mandatory and / or for another period necessary to fulfill our legitimate interests (for example, regarding the solution of any eventualities). disciplinary procedures or patrimonial responsibilities), according to the policy of processing personal data regarding employees, made available.

In short, we will keep your personal data for as long as it is necessary to fulfill the purposes for which we have collected them, including for the purpose of satisfying any legal, accounting or reporting requirements.

In short, we will keep your personal data for as long as it is necessary to fulfill the purposes for which we have collected them, including for the purpose of satisfying any legal, accounting or reporting requirements.

We try as much as possible to establish from the outset the period needed to store personal data, but this is not always possible. To determine the appropriate retention period for personal data, we consider the value, nature and sensitivity of personal data, the potential risk of injury caused by unauthorized use or disclosure of your personal data, the purposes for which we process personal data and whether we can achieve those purposes. by other means and the applicable legal requirements.

By law we must keep basic information about our clients (including contact details, identity, financial and trading data) for 5 years after they are no longer clients for tax purposes.

In certain circumstances, we may anonymize your personal data (so they can no longer be associated with you) for scientific, historical or statistical research purposes, in which case we may use this information for an unlimited period without prior notice.

Note that in certain expressly regulated situations, we store the data for the period that is required by law.

12. Storage of data provided

The personal data you provide us and we process are processed in the EEA ("European Economic Area") and stored on servers in Europe. However, this data may be processed by non-EEA staff working for us or one of our business partners or service providers, who are covered by the EU-US Privacy Shield.

A complete list of third-party sub-authorities details about their privacy policies can be found on our site when they exist.

Some countries outside the EEA may not offer the same level of adequate protection of your rights and freedoms as regards the processing of personal data; however, by using our services, you consent to the presentation of your personal data by the Company to third parties.

Please contact us if you want more details about the specific guarantees applied to the transfer of your personal information outside the EEA.

13. Purpose of processing

The company uses the information provided by you to give you access to:

our current products and offers;

information about the activity of the Company

the marketing campaigns carried out by the Company;

various promotional offers carried out by the Company on a regular basis or in certain periods;

various campaigns that we consider to be at a certain time reasonably interested given the history you have with the Company;

For the proper performance of these services, the Company will be able to use the information provided for other purposes such as billing, statistics, research & development, etc. To the extent that the Company considers that the information provided may be used for purposes other than those mentioned above, it will immediately inform the users about this aspect.

14. What do we rely on when processing your data?

14.1 Data processing is required to provide the services you request

The company must collect and use certain information to provide the services. These include:

information about the user profile for participating in promotions and contests, necessary to create and maintain the account, including to confirm the identity, and to be able to make or receive payments;

information about candidates and employees (CVs, documents required for employment), documents necessary to verify compliance with the legal conditions and background and other information necessary to allow the Company to conclude the employment contract;

information about Customers or Users (for the purpose of promotion) in case of participation in the events organized by the Company, where photos and video recordings can be made with the participants / persons who are present at the event, regardless of their quality. The Company reserves the right to use such data for the further promotion of other events / in the current activity of promoting the Company to show other people how the past events were, in order to increase the interest for future events;

information about transactions and cases introduced in the platform, which must be generated and kept in relation to how the user interacts with the products and services they benefit from;

information about the use of the Company's services, necessary to maintain, optimize and improve the services.

Information on requests for offers, orders and offers of products and dental equipment posted by users

14.2 The processing is necessary for the legitimate interests of the Company

The company collects and uses personal information to the extent that this is necessary for the fulfillment of its legitimate interests. This includes collecting and using information:

for maintaining and improving user safety and security;

to prevent, detect and fight against frauds that may be related to the use of our services;

to provide customer support services;

to optimize the service offered and to develop new services;

for the purpose of research, development and analysis (we include here the analysis of the usage trends to improve the user experience and the provision of new services)

to establish the marketing and communication strategy;

to carry out any promotions, contests or organized campaigns

14.3 The processing is necessary to fulfill the legal obligations of the Company

The company is subject to the law applicable in the jurisdiction where it operates, and certain personal data will have to be processed in accordance with these regulations (for example, the obligations to maintain the financial-accounting records, the employment documents, the information regarding the settlement of complaints, etc.).

At the same time, there may be situations in which the Company must transmit your personal data to the competent bodies and authorities when these data are requested to resolve or prevent disputes.

14.4 Other grounds

The company uses different grounds for processing the data provided by you, in order to be able to offer you the services. These are:

The data element The basis of the processing

Name, surname, e-mail address, telephone number, Article 6 para. (1) lit. b GDPR - to fulfill the contract you enter into with us remotely when creating an account on the Site when you want to benefit from one of our products or services

The data element The basis of the processing

Name, surname, e-mail address, telephone number, Article 6 para. (1) lit. b GDPR - to fulfill the contract you enter into with us remotely when creating an account on the Site when you want to benefit from one of our products or services

Last name, first name, transaction, date, location Article 6 para. (1) lit. b GDPR - by virtue of the contract you signed with us, either remotely or by location, in order to collect feedback from you regarding your experience and to resolve any complaints that you bring to our attention .

Billing data Article 6 para. (1) lit. b GDPR - to fulfill a legal obligation provided by the applicable legislation

Delivery dates (name, first name, address, telephone) In order to be able to send you the ordered products or the materials included in certain online programs that you purchase, as well as the prizes obtained in the different promotional campaigns carried out by us.

Promotional & marketing activities Article 6 para. (1) lit. a) GDPR - consent - in the case of direct marketing, if you do not want to receive information and newsletters regarding our activity and the services offered, you can withdraw your consent at any time.

Article 6 para. (1) lit. f) GDPR - the legitimate interest - to promote our services and products for which you can withdraw your consent at any time.

Credit card data, exchanges of information between users, etc. Article 6 para. (1) lit. f) GDPR - the legitimate interest - we will be able to use this data and the like to be able to improve the services offered, leading to the completion of the trading process, identifying and solving user problems, etc.

Images: ambient photos and videos; foreground photos and videos (including testimonials) Article 6 para. (1) lit. f) GDPR - the legitimate interest - we will be able to use this data in order to carry out marketing activities, advertising on digital channels to promote the Company's brand on social networks and other online platforms.

15. Data pertaining to minors

The company does not pursue in its data processing activities, the processing of personal data of minors under 16 years. Special care is taken to ensure that any processing of personal data of minors is carried out in accordance with legal requirements and in strictly determined cases.

The company does not carry out promotional activities of direct marketing towards minors. Minors who have not reached the age of 16 are not allowed to request services, neither to communicate on the Company Website, nor to participate in competitions, events or campaigns of the Company, unless this is done on behalf of the minor by the representative legally or guardian of the minor in question, according to the law.

Minors under the age of 16 can purchase products or services and request and receive communications from the Company only if they have the agreement of the legal representative or guardian, according to the law.

Also, any person who provides us with personal data through the Websites or other applications or devices covered by this Policy guarantees that he is a major, respectively he has full exercise capacity.

Any collection or processing of personal data of minors will be carried out only under the conditions of the law, and taking into account the above.

16. Your rights

Under the GDPR, you have a series of rights regarding your personal data:

The right conferred Additional information

Right of access You have the right to ask us for information about the personal data we process and which concerns you.

We will try, as much as possible, to offer you the information about your data in a clear, accessible, structured way, that can be read by a car. In order to do this, we will have to make sure that the data refers to your person, so that we will identify you by providing a copy of your identity card.

Right of rectification Your data should be permanently updated and complete. Although we make every effort to ensure that the data provided is always correct, we will also need your help

If you find that your data is not correct, that changes have occurred or you wish to add something, you can send us a request asking us to rectify those data, whether we are talking about an update, modification or completion.

The right to delete / the right to "forget" You can ask us to delete your personal data in the following cases:

personal data are no longer required for the purposes for which they were collected or processed;

withdraw the consent on the basis of which the processing takes place;

you oppose the processing when the processing of personal data is for the purpose of direct marketing;

personal data were processed illegally;

personal data must be deleted in order to comply with a legal obligation.

the data were processed by a minor without the consent of the parents, guardian or legal representative.

Users can request the deletion of the account at any time. Following such a request, the Company will delete the information that is no longer to be stored and will restrict access or use of any information that must still be stored.

Right to restriction of processing You can ask us to restrict the processing of your personal data in the following cases:

challenge the accuracy of your personal data, but for a period that allows us to verify the accuracy of the data;

processing is illegal and you do not agree with the deletion of personal data, but instead ask us to restrict their processing;

we no longer need your personal data, but you ask us for finding, exercising or defending a right in court;

to oppose the processing of your personal data, when the processing of personal data is intended for direct marketing, for the period of time in which it is verified that our legitimate rights prevail over your rights.

The right to data portability You can request us to transmit the personal data concerning you and which you have provided to us in a structured format, currently used and which can be read automatically and you have the right to transmit this data to another operator, in the following cases:

processing is based on consent;

the processing is carried out by automatic means.

Right to Opposition You have the right to oppose processing when:

processing is necessary for the performance of a task that serves a public interest,

processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, including the creation of profiles based on those provisions

In such case, we will no longer process your personal data, unless we demonstrate that we have legitimate and compelling reasons that justify processing and prevail over your interests, rights and freedoms or that the purpose is to find, exercise or defend a right in instance.

The right to oppose an automated individual decision-making process, including the creation of profiles You have the right not to be the subject of a decision based solely on automatic processing, including the creation of profiles, which produce legal effects that affect you or affect you in a similar way. -a significant measure.

These rights have certain limitations, namely:

the automatic decision is necessary for the conclusion or execution of a contract between you and us;

the decision is authorized according to the legal norms;

we have your explicit consent in this regard.

In such case, you can send us a request for your personal data to be submitted to a manual processing process.

Please note that:

you can withdraw your consent for direct marketing at any time by following the unsubscribe instructions from each email / sms or other electronic message.

if you wish to exercise your rights, you can do so by sending a written, signed and dated request to the email address: [email protected] or by any other means by which the Company makes it available to you and is highlighted in it Policy

the rights listed above are not absolute. There are exceptions, which is why every request received will be analyzed so that we decide whether it is well founded or not. To the extent the claim is well founded, we will facilitate the exercise of your rights. If the request is unfounded, we will reject it, but we will inform you about the reasons for the refusal and the rights to file a complaint with the Supervisory Authority and to address the justice.

we will try to respond to the request within 30 days. However, the term can be extended depending on different aspects, such as the complexity of the request, the large number of applications received or the inability to identify you in a useful term.

it is possible that in some cases we may have to apply for a certain fee for exercising rights, especially when we consider that this is unjustified. In this case, we will inform you within the legal term of the necessity of paying the tax and we will proceed to solve the request only after this tax has been paid.

in some cases we may not be able to provide the information required because it would involve "mixed data", that is, personal data that belongs to other persons and which we cannot reasonably and effectively confidential. In such a case we will inform you within the legal term, including the fact that you will be able to file a complaint with the competent authority.

if, although we make every effort, we are unable to identify you, and you do not provide us with additional information to succeed in identifying you, we are not obliged to respond to the request.

17. Wailing

If you want your personal data to be accessed, updated, rectified or deleted in certain circumstances (for example, when personal data is no longer required for the purposes mentioned above), if you wish to request the restriction of data processing in certain circumstances (e.g. , when you dispute the accuracy of the data - for a period that would allow us to verify the accuracy of the data in question); if you wish to file a complaint with us, if you wish to oppose data processing and at any time wish to withdraw your consent for the processing of your personal data that you have previously granted, you can notify us at any time through a written requests, dated and signed, to the following address: [...] or to the e-mail address [email protected] or you can contact the data protection officer at the Company level, [...], regarding the data processing with personal character within the Company

For the exercise of these rights, as well as for any additional questions regarding this notification or in connection with the use, by the Company, of the personal data, please contact us by choosing any of the communication methods described above, specifying at the same time the name your address or email address (depending on how you want to communicate), your phone number and the purpose of your request.

We will endeavor to resolve your request as soon as possible

You can also file a complaint with the personal data surveillance authority. For Romania, you can find the contact details below:

Name The National Supervisory Authority for Personal Data Processing

Address B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Phone: +40.318.059.211 or +40.318.059.212

Email [email protected]

18. Changes to this Note

It is possible to update this Note from time to time and we will notify you through the platform or by email about the latest version. All updates and modifications to this Note are valid immediately upon notification, which we will make by posting on the site and / or email notification. Even if you do not receive a notification, we encourage you to periodically access and read this Note in order to keep up to date with the latest versions

This document was last updated on 12.02.2020.